How to Enable International Calling

Created by Priya p, Modified on Wed, 18 Mar at 10:42 AM by Priya p

Accessing the Feature

In Admin App:

Navigate to Configuration > Calls > International Call Rules.

To enable or disable International Calling:

Toggle Enable International Calling ON or OFF.
When OFF, agents cannot dial any international number.

To select approved countries:

Select the required international Countries.
- Select ALL to enable international calling worldwide.

Agent App

What Agents Will See in the Agent App

If international calling is enabled:
- The agent’s dial pad will display a country selector.
- Only the countries you approved will appear in their dropdown.
- Agents can pick a country and the correct country code prefix will auto-populate.

Support

Need further help? Reach out to support at 407-833-6436 or support@voicestack.com.