Telecom Support

Telecom Knowledge Base

Q1. Why are my calls dropping frequently?

Call drops can be caused by weak network signal, congestion, handset issues, or outages. Check signal bars, move to an open area, or disable VoLTE if unstable. Our team monitors repeated issues.

Q2. How do I port my number to your network?

Send SMS 'PORT <number>' to 1900. Use the UPC received (valid 4 days) to apply online or at a store with ID/address proof. Porting completes within 7 business days.

Q3. Why is my internet speed slow?

Slow speed may be due to congestion, FUP limits, or signal issues. Restart your device, switch networks, or contact support if it persists.

Q4. How do I activate international roaming?

Go to 'Plans & Add-ons' > 'International Roaming' in the app. Select a pack and activate. Ensure your device supports the destination network.

Q5. What should I do if my SIM is lost or stolen?

Call helpline to block SIM. Get a duplicate SIM with ID proof within 2–4 hours or activate eSIM via app.

Q6. How do I check my current plan and balance?

Dial *121# or check in app under 'My Account' > 'Balance & Plan'.

Q7. How do I register a network complaint?

Call 198 or raise a complaint via app under 'Support'. Resolution takes 3–5 business days.

Q8. What are broadband installation charges?

Free for annual plans. ₹500 for monthly plans. Router rental ₹100/month or ₹2000 purchase.

Q9. How do I set up a Wi-Fi router?

Connect modem and router, access 192.168.1.1, configure SSID and password.

Q10. My outgoing calls are not working. What should I do?

Check balance, restart device, or contact support.

Q11. How do I convert postpaid to prepaid?

Visit store or apply online. Clear dues. Takes 2–3 days.

Q12. Why am I not receiving SMS?

Check inbox space, SMS center number, or contact support.

Q13. How do I enable VoLTE?

Enable VoLTE in settings. Ensure device and SIM support it.

Q14. What to do if broadband is down?

Restart router. Check outage. Contact support if unresolved.

Q15. How are telecom bills calculated?

Includes plan charges, add-ons, usage, and GST.

Q16. Can I get a duplicate bill?

Download via portal under 'Billing'.

Q17. How do I activate a data add-on?

Dial *121*1# or use app under 'Data Packs'.

Q18. What is Fair Usage Policy (FUP)?

After data limit, speed reduces. Resets daily.

Q19. How do I file a TRAI complaint?

Visit trai.gov.in if unresolved after 30 days.

Q20. How do I check network coverage?

Use coverage map on website.

Q21. How do I enable call forwarding?

Dial *401*# to activate, ##401# to deactivate.

Q22. How do I switch to eSIM?

Use app, scan QR code, activation within 15 mins.

Q23. Why is caller ID not showing?

Disable 'Hide Number' or check recipient settings.

Q24. How do I change registered email?

Update via portal or store with ID verification.

Q25. How do I set parental controls?

Configure via router admin panel.

Q26. How do I activate missed call alerts?

Dial *62*# or enable via app.

Q27. Why is 5G not working?

Check device compatibility and coverage.

Q28. How do I get a static IP?

Available on business plans. Apply via portal.

Q29. How do I upgrade broadband plan?

Upgrade via portal. Takes effect immediately.

Q30. How do I cancel postpaid connection?

Submit request, clear dues, and return equipment.