How to Create DNI Campaigns and View DNI Call Analytics

Created by Priya p, Modified on Sat, 21 Mar at 2:24 PM by Priya p

TABLE OF CONTENTS

A visitor lands on your site.
A script detects the traffic source (e.g., Google Ads, Organic Search, Social).
The script replaces your main phone number with a unique tracking number.
When the visitor calls, the platform logs the call against that campaign/source.

1. Navigate to Configuration > General Settings > DNI Campaign.

2. Click Create.

3. In the Configure step, enter the following information.

Campaign Name: Enter a suitable name for the campaign.
Select the Location where you want to run the campaign.
Do you want to track all unique visits? Select Yes to track all unique visits. If you select No, specify the sources to track.
- Paid Ad Sources: Refers to any traffic, leads, or phone calls that come from advertising channels you pay for. Checkmark the suitable items. Click +Add Source to add new ones.
- Organic Ad Sources: Traffic or leads that come to your business naturally, without paid advertising.
- Track own visits.

4. Click Next to continue.

5. In the Numbers & Routing step, enter the following information:

Specify the Number of unique visits.
Enter the Time allocated per visit in minutes.
Enter the Phone numberto swap.
- Click on the + icon to add more numbers.
To duplicate configuration from an existing phone number, select the suitable number in the system.

6. Click Next to continue.

7. You will get a java script to copy.

8. Copy the script and paste it into the target website to run the campaign.

To track DNI calls:

Select the Campaign Type as Dynamic.
For detailed call information, click on the number on the Total Calls column for the intended Source.