E-Commerce Support

E-commerce Knowledge Base

Q1. How do I track my order?

Log in to your account, go to 'My Orders', and click 'Track' next to the order. You will see real-time updates and an estimated delivery date.

Q2. What is the return policy?

Returns are accepted within 30 days for unused items in original packaging. Refunds are processed within 5–7 business days after receipt.

Q3. How do I cancel an order?

Cancel before shipment via 'My Orders'. If shipped, initiate a return after delivery.

Q4. Why was my payment declined?

Due to insufficient funds, incorrect details, or bank restrictions. Verify details or contact your bank.

Q5. How do I apply a coupon code?

Enter the code at checkout in the 'Promo Code' field and click 'Apply'.

Q6. What should I do if I receive a damaged item?

Report via 'My Orders' with photos. Replacement or refund is arranged within 48 hours.

Q7. How do I change my delivery address?

Edit address before dispatch. After shipping, contact the courier.

Q8. What payment methods are accepted?

Cards, UPI, net banking, EMI, wallets, and COD (eligible areas).

Q9. How long does delivery take?

Standard: 3–7 days. Express: 1–2 days (select cities).

Q10. How do I contact customer support?

Via chat, email, or helpline. Response time under 2 hours.

Q11. My refund is not credited. What should I do?

Wait 5–7 days. If delayed, contact support with details.

Q12. Can I exchange a product?

Yes, within 30 days for size/color changes.

Q13. Why is my order delayed?

Due to demand, weather, or courier issues. Check tracking.

Q14. How do I add items to a wishlist?

Click the heart icon on product pages.

Q15. Is my personal data safe?

Yes, secured with SSL encryption and strict privacy policies.

Q16. How do I leave a product review?

Go to 'My Orders' and click 'Write a Review'.

Q17. What is the EMI process?

Select EMI at checkout and choose tenure.

Q18. How do I update account details?

Go to 'My Account' > 'Profile'.

Q19. Can I order without an account?

Yes, guest checkout is available.

Q20. How does the loyalty program work?

Earn points on purchases and redeem for discounts.

Q21. What if an item is out of stock?

Use 'Notify Me' for restock alerts.

Q22. How do I shop using the app?

Download the app, log in, and place orders.

Q23. Are there subscription plans?

Yes, premium membership offers benefits like free delivery.

Q24. What is the seller return policy?

Marketplace items follow standard return policies unless stated otherwise.

Q25. How do I report a fraudulent transaction?

Contact support immediately for investigation.

Q26. Can I schedule delivery time?

Available for express delivery orders.

Q27. How do I bulk order?

Contact the B2B team for bulk purchases.

Q28. How do I unsubscribe from emails?

Click 'Unsubscribe' or update preferences in account settings.

Q29. What if delivery fails?

After 3 attempts, item is returned. Reschedule or request refund.

Q30. How do I redeem a gift card?

Enter the code at checkout and apply balance.